Refund & Returns Policy
Armani Esso wants you to be satisfied with your order. This policy sets out how we handle requests for refunds, replacements and returns.
When we will offer a refund or replacement
We will consider refunds or replacements when:
- Items are faulty or materially not as described;
- Goods are damaged in transit (provide photos and packaging details);
- We supplied the wrong product.
Custom printed items are generally non-returnable unless there is a clear manufacturing fault attributable to us.
How to request a refund or replacement
Email info@armaniesso.co.zawith your order ID, a description of the issue, and clear photos where applicable. We aim to respond within 3 business days with instructions.
Return shipping and costs
If the return is due to our error (faulty or incorrect item) we will cover reasonable return shipping costs. For change-of-mind returns, you are responsible for return shipping and any associated costs unless otherwise agreed.
Refund timeline
Once a refund is approved we will process it to the original payment method within 5–10 business days. The time until funds appear in your account depends on your bank or payment provider.
Last updated: 6/9/2026